Ordering, payment and delivery 

Ordering and payment

1. Order online via paypal.  The details you enter at the checkout are secure and we only receive details of the goods you have purchased and your email and postal addresses. If you don't hold a paypal account, you can still order through paypal using a credit or debit card.

2. If you wish to have your goods sent to a different address to that of the cardholder; on the page after logging in on paypal (Review your information), click 'change' to alter the postal address.  Here you can also add a 'note to seller' to let us know if it's a gift and you don't want the payment information enclosed with it.


Delivery details

We aim to dispatch your goods within 2-4 working days.  We cannot guarantee delivery times especially at busy times such as Christmas. If your goods won't fit through your letterbox and there's no one in to collect them, the postman should leave you a card.  Please check with your local sorting office.  Items can only be classed as lost after 15 days from posting and until then no replacement will be issued.


UK Destinations

All packages are sent Royal Mail 1st class; estimated delivery is 1 - 4 days from dispatch. Delivery costs start at £1.50. We will combine postage for multiple orders and will refund you the difference through Paypal. The rug kits are delivered by courier at a charge of £5.50. A signature will be required upon delivery.

 

International Destinations

NOTE: Sorry, we do not send our party/group kits or rug kits to destinations outside the UK.

Delivery and handling charges will be automatically added at checkout when you add your destination.

We use Royal Mail International standard delivery. Please allow up to 14 working days for delivery.

For all European (EU countries) we add a handling fee of £3.50 to our UK delivery charges which is applied at checkout.

To cover the cost of delivery to certain other countries we add a handling fee of £6.00 to our UK delivery prices which is applied at checkout. Please add your destination for an accurate costing of delivery.



 

 

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